We've had over 500 outraged comments on our blog about being scammed out of cash for their free Vista Express upgrade, or even being charged four times over by Moduslink for a single product.

Long delays and almost none-existent communication from Moduslink has made Vista a mirage for many, but the icing on this mud-cake has just been set:

We've now received numerous reports that Moduslink is sending out 64-bit copies of Vista to customers who ordered 32-bit variants and vice versa.

One reader received this email, two months after he initially received his upgrade CD:

"Dear customer,

It has been brought to our attention that one of our customers received an incorrect DVD (64 bit DVD instead of a 32 bit).

Since your package was shipped in the same serie, it may have happened that we have sent the incorrect DVD to you as well. To ensure that you can have a flawless installation of the software, we have decided to ship you a replacement 32bit version as a precaution. This DVD will be shipped shortly to you.

Sorry for any inconvenience caused.

With kind regards,

The Upgrade Redemption Support Centre

Toll-Free phone : 00800 666 44 666
Email address: MSTUPVISTAEMEA@moduslink.com
Toll paid Phone : +31 880016102
Technical Upgrade Program Vista
P.O. Box 252
7300 AG Apeldoorn
The Netherlands"

We asked Microsoft for a comment and are still waiting for a response.

See also:
Vista express upgrade on hold
Moduslink responds to Vista criticism